TICKET RENEWAL FAQ
DIRECTIONS/ALTERNATIVE TRANSPORTATION
Why am I being charged for accessible (handicap) parking when I haven’t been in the past?
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We understand that this is a change from previous years. Beginning with the 2027 Acura Grand Prix of Long Beach, a fee will apply to accessible parking spaces. While we have been able to offer accessible parking at no additional charge in the past, increased costs associated with securing and operating these parking areas have made it necessary to introduce a parking fee.

We remain committed to providing convenient and accessible parking options for our guests and appreciate your understanding as we work to provide the best possible event experience.

Are there elevators at the event? ADA access at event?
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There are elevators located near the Red ticket entry at the Pike’s “roller coaster” bridge at either end, as well as near the Bubba Gump Shrimp Co. There is another elevator at the south end of the Promenade, which gives access to the grandstands on the south side of Shoreline Drive. There is also an elevator in the Terrace parking garage, which gives access to the racetrack’s Infield areas including the AAA Travel Lifestyle Expo, most paddocks, the concert stage, hospitality suites and Grandstands 16 and 18.

There are two foot crossings located at the Firestone bridge between Turns 9 and 10, which gives access from the Infield to the IMSA paddock (Fri-Sat) and Mornings CARnival area (Sun). The second is located at Linden Ave. and Shoreline Dr., which gives access from the Infield to the grandstands on the south side of Shoreline Drive.

There is a third crossing at Turn 6 on the racetrack, but it is only accessible by ADA golf cart: in front of Grandstand 7, those needing assistance can board an ADA accessible golf cart and be taken across the track near the entrance to the Hyatt hotel. That cart goes back and forth in that area.

There is also an ADA map available on the gplb.com website.

Can I renew fewer or more tickets than I had last year?
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We can remove items from your order immediately by calling the Ticket Office at (888) 827-7333. If you would like to add tickets or seats, that can be done by calling us after tickets go on sale to the public on October 18.

Can I change my seating location during the renewal period?
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No – all the seats eligible for renewals are considered “sold” until after the renewal period ends on October 2. At that time, the “unsold” seats are removed to be placed on sale to the public. After tickets go on sale to the public on October 18, you can buy different seats. If you find seats you prefer after tickets go on sale, buy them and we will remove/refund your original order when you call us at (888) 827-7333.

Can I upgrade to a new (or different) hospitality package during the renewal period?
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No – there are no renewals for hospitality packages, so you must go online to purchase them at gplb.com on the Ticket Info page. Hospitality packages come with admission and are available on a first-come, first-serve basis. If you do upgrade to a hospitality package, do not renew your seats from last year.

Can I renew my seats now and request an upgrade later?
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Yes – renew your order now, and when we go on public sale, look for seats. If you find any seats you prefer over those in your renewal order, buy them, call the Ticket Office at (888) 827-7333 and we will back out and refund your original order.

Why am I paying $10 in fees for each admission ticket?
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The $10 processing fee helps cover the credit card processing costs associated with your purchase. We work to keep additional fees as low as possible, and this fee helps offset the charges we incur when accepting and securely processing credit card payments.

I would like printed tickets instead of print-at-home. When will I receive my printed tickets?
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All tickets default to print-at-home electronic tickets, except for some parking passes (Terrace, Marina lots) and Super Photo tickets. These are immediately available after you purchase them. If you have any problems with printing at home, call us at (888) 827-7333. Electronic tickets will also be available to use on your smartphone.

If you would like hard-stock, printed tickets, call (888) 827-7333. These are usually processed and mailed out 4-6 weeks before the event.

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